FAQS

Ordering is simple and easy. You can order 24/7 on our website at wuw.skindeva_pk or by calling us at+92-000000 between 10am to 7pm from Mon to Sat or email us at info@skindeva_pk for
any further assistance.
Didn’t find an item you looking for?
If you are looking for any particular item not available on the website please contact us through email, phone or visit link to Request an Item on homepage and fill out the required information.
We will try to source the item for you in USA at best price and make it available on the website for purchase. We always welcome additional suggestions of products and brands you would
like us to carry.

We accept Cash on Delivery only

The products we offer on Skindeva.pk are imported from UNITED STATES which as a result takes a little longer than normal to deliver in India It takes 12 — 15 days for the product to reach
you from USA to PAKISTAN.

We stock all the items at our LISA warehouse. Once order is received, item is dispatched from our USA warehouse to the respective address.

CONDITIONS WHEREIN RETURN/REPLACEMENT IS NOT QUALIFIED. — Product damaged due to improper use. — Cases where wrong selection was made by the buyer or the buyer is
willing to replace the sent Item with the other one. — Products will not be eligible for return which is returned without the original inner/outer boxlpackaging. — The return package must include
all the tems which were dispatched as per the order placed by the buyer. — If the product which Includes beauty, health care and personal care is used/opened, it is then not eligible for
return/replacement. -Product damaged while returning to us will not be eligible for refund. Its customer responsibility to pack properly so it is not damaged in transit. If received damaged we
will reship it to you again and the shipping cost Will have to be paid by customer. CONDITIONS SUITED FOR RETURN/REPLACEMENT. — The buyer must notify us within 24 hours after
having received the item. — The products we sell are imgHJrted from USA, returning the product is subjected to a 15% restocking fee, plus the actual shipping cost/custom duties which will be
deducted from amount to be refunded. -Product should be as intact as it was shipped to the buyer which includes original box/packaging with which it was dispatched. If product received is
o#ned/tampered or damaged during return shipping additional restocking fees of up to 20% may be imposed. — One of the most important factors is that the ftems are imported from USA, so
return is not possible in all cases. In case wherein you have received the wrong/damage item, you need to get back to us. We will exchange the item With a fresh one without any cost or will
refund as per request.

The buyer must submit the cancellation request within 24 hours of ordering the item, failing in which may result in rejection of cancellation request. Also the same order will not be eligible for
return after delivery with any reason. For returning such orders please follow our return policy

We want our customers to always shop with a smile. In case if you have query /problem with the item, please do not hesitate to contact us. We are always here to help you with your query.
Contact us via phone at +92-00000 or email us at. info@skindeva_pk We believe queries can be resolved by communication and so is our goal to satisfy our customers. Customer’s feedback
is one of the most important things to us and so a 5 star rating will always fill us with enthusiasm which drives us serve you better in future on info@skindevapk

Within 30 days of receiving your shipment, you may return any uno#ned item(s) in its original packaging (with seal intact), for a refund (excluding shipping costs — If you purchased the item
in free shipping offer then 15% of the item cost will be deducted as shipping fee). We have a policy of no-refund once the item is shipped wherein the only exception being that an unopened
item is returned to us.

As we are an International seller we do not offer exchange once the order is shipped. You will need to return the item as per return policy and place new order for the item required