Cancellation And Return Policy
Skin Deva Policies
We believe that the customer is the center around whom our business revolves and hence we take necessary steps to keep him/her thoroughly satisfied. All the same we do not deny the possibility of a loss or damage of an item while in transit. If the purchase is found to be unsatisfactory in any respect, please contact our customer care.
If you cancel your order before the product has been shipped from USA, we will refund the entire order amount.
If the cancellation is made after the product has been shipped, you can do one of the following:
- If your product has been shipped from USA but has not been dispatched from India facility, contact Customer Support and inform them about your intention.
- If you have received the product and want to return it, please follow our return policy under the Items shipped from USA section
- Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed including restocking, shipping charges and other applicable fees
Exchanges, Returns for Items shipped from USA
- If you notice any physical damage to the item or any of the included accessories, please Contact Customer Care within 24 Hours from the date of delivery.
- Opened packages will be accepted for returns only in cases where an incorrect product has been shipped to you.
Within 30 days of receiving your shipment, you may return any unopened item(s) in its original packaging (with seal intact), for a refund (excluding shipping costs – If you purchased the item in free shipping offer then 15% of the item cost will be deducted as shipping fee). We have a policy of no-refund once the item is shipped wherein the only exception being that an unopened item is returned to us.
To return an item, please contact us and let us know which items you will be returning, as well as the original order number. You may ship the product to us via any carrier to:
INCORRECT ADDRESS OR DELIVERY REFUSAL
If a package cannot be delivered for any reason including incorrect or undeliverable address to the address you provided, or should you refuse the package, you remain responsible and hereby agree to pay for the order in full, waving any and all rights of charge back